Information we collect
We may collect contact information, details and photographs of requested work, appointment and job records, estimates, invoices, payment-status information, communications preferences, consent and opt-out records, and messages you exchange with our staff or AI assistant. Our website and service providers may also collect ordinary device, browser, and security logs.
How we use information
We use information to answer inquiries; prepare quotes; schedule, perform, and document work; provide customer support; send requested transactional job updates; manage estimates, invoices, and payment records; protect our services; and meet legal obligations.
SMS privacy
Vendors such as communications, hosting, payment, and business-software providers may process information only as needed to provide services to us, maintain security, or comply with law. SMS consent is optional and is not a condition of purchase.
Retention and security
We retain information for as long as reasonably necessary for the purposes described above, including service records, dispute resolution, security, and legal or accounting requirements. We use reasonable administrative and technical measures to protect information, but no system can guarantee absolute security.
Your choices
You may decline SMS enrollment or reply STOP to cancel future job-update texts. You may ask us to review or correct your contact information, subject to records we must retain for legitimate business or legal reasons.
Contact us
Questions or requests may be sent to support@bdpowder.com or (659) 234-2443.